Mini-Bus

Para-transit service, or Mini-bus, is a public transportation service offered by The Jule for qualifying individuals who are prevented from using the regular Jule bus routes due to a disability. The Americans with Disabilities Act (ADA) has established standards and regulations to govern this service. Rides can be requested to and from any location within the City of Dubuque.

The Mini-bus is a door-to-door service. The operator can assist the passenger to board and disembark the vehicle, as well as secure the mobility device in the vehicle. Operators are prohibited from entering a residence or business. If you need more assistance than The Jule staff are able to provide, you would need to have a personal care attendant (PCA) travel with you. 
 
 How to Apply

1. Complete and return the eligibility application package. Once your application is received, you will be eligible for temporary service while your application is reviewed and processed. If you application has previously been denied, you will not receive temporary service.  

2. The medical provider you note in your authorization will be contacted to provide verifaication to the status of your disability. Please let your doctor know that he/she will be receiving a request for information from the Jule.

 3. You will receive a letter from The Jule noting your status as approved or denied.  This letter will provide additional explanation of the eligibility criteria and your status.  The letter will also contain information regarding the appeal process. 
 
  
Where can I go?

The Mini-bus service is offered within the Dubuque City limits. If you have questions about a destination, please contact the Mini-bus Dispatch office for assistance.

When is the service available?
Service Hours
Monday - Thursday: 6:00am - 6:40pm
Friday: 6:00am - 2:40am
Saturday: 8:00am - 2:40am

How do I reserve a ride?
Call The Jule Mini-Bus dispatch office to make a ride reservation during regular business hours. When requesting your ride, please remember to schedule your return trip if one is needed. 

Dispatch Hours 
Monday - Thursday: 5:00am - 6:30pm
Friday: 5:00am - 2:40am
Saturday - 7:00am - 2:40am

A trip can be requested up to fourteen (14) days in advance. However, a trip must be scheduled at least 1 day in advance.

Fares
  • ADA Approved - $2
  • Senior Approved - $3

For additional information on the Mini-Bus please contact The Jule at 563.690.6464.

View Mini-Bus Brochure 
   
Policies

No Show Policy and Appeal Process

Eligibility and/or Service Suspension Appeal Process