Utility Billing

Overview 
City of Dubuque Utility Department provides the following services for the citizens of Dubuque.
  • Water
  • Sewer
  • Storm water
  • Refuse
  • Miscellaneous
There is always a utility bill associated with a property unless the property has no impervious (non-absorbent) area and no water service line. Inactive water accounts are subject to a $5 monthly minimum water bill and monthly storm water charge. Utilities are billed monthly.

CLICK HERE to enroll in the paperless billing program.

View Utility Billing policies and procedures.
NOTICE: Due to server and storage issues online payment of utility bills is currently unavailable. Support staff are working to restore service as soon as possible. Customers may access their accounts to view new bills, payment and billing history and water usage. If you need to make a payment please call 563-589-4144 to make a credit or debit card payment by phone. The $5 phone payment fee will be waived.