The City of Dubuque has launched Report2DBQ, a new online tool and mobile app for residents and stakeholders to request services and report concerns.
Report2DBQ allows residents to quickly access information and report issues directly from their mobile device or computer. The new platform features a simple interface with access to dozens of common service requests organized by department. Requests and issues reported through Report2DBQ are routed directly to designated staff responsible for each topic. Residents can track the progress of their request and receive notifications of status changes via text, email, or phone. Photos and attachments can be submitted with requests and the app can automatically recognize the location for the request.
Report2DBQ also offers a “Knowledge Base” with articles addressing frequently asked questions, program and policy descriptions, and other information helpful to residents and stakeholders.
Residents who used the City’s previous citizen response management system (MyDBQ/Citizen Support Center) will need to create a new account/profile in Report2DBQ if they wish.
For questions, please contact the Communications Office at 563-589-4151.