Carol Spinoso

 
Human Rights
Title: Intake Specialist
Phone: 563.589.4190


Intake Specialist Carol Spinoso joined the City of Dubuque staff in 1986. Carol began as part-time clerical staff. Over the years, she has attended numerous trainings in civil rights through the City of Dubuque, the Iowa Civil Rights Commission and the Department of Housing and Urban Development. She eventually moved into a full time position with the Human Rights Department and her position was upgraded to Intake Specialist based on her education and experience working with civil rights claims. As Intake Specialist, Carol assists members of the public, businesses, housing providers, and City departments with civil rights inquiries. She answers general questions regarding rights and responsibilities under the law, provides referral resources for people seeking other services in the community, and assists community members with filing formal civil rights complaints. She also provides administrative support to both staff and commissioners and manages the day to day office activities. She serves as the primary contact person for the Dubuque Dispute Resolution Center, which is operated by volunteers who offer mediation services to residents. Before joining the City, Carol worked in the banking industry in San Francisco. 

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