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}

Application Help

QUESTION: How do I get back to my saved application?

ANSWER: Don't worry. Just follow these simple steps to get back to where you were:

Go to any City of Dubuque web page
At the top of the page, click "Site Tools"
From the drop down menu select "My Account"
Log in using the username/email and password used when saving the application
Select "Forms Center" on the left
Find "Saved Progress" to complete the application

NOTE: Applications will not be able to be retrieved once the deadline has passed.

QUESTION: My attachments disappear when I try to save my form.
ANSWER: The system doesn't save attachments before you are ready to submit. Include your attachments ONLY when you are ready to submit your application.

QUESTION: Help! I seem to be stuck and I don't know why.
ANSWER: Check to see if you have done the following:

Ensure that you have filled in all required fields
Check to see that you have reattached your attachments if you are working from a saved form
Make sure you are using an updated version of your browser
Try a different browser
Check that your attachments are not titled with special characters
Make sure you check the "I am not a robot" box so the site knows that your application isn't spam
Finally email jbrant@cityofdubuque.org or call 563-690-6059 you have tried all of the above and still experience difficulties.

QUESTION: Can I submit a paper application?

ANSWER: Applications must be submitted online. Paper applications will not be accepted.

For any other questions, contact Jenni Petersen-Brant, Arts & Cultural Affairs Coordinator at 563.690.6059 or via email.

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