Emergency Communications


The Dubuque County Communications Center is located inside the Dubuque County Law Enforcement Center and serves all of Dubuque County, Iowa. The Dubuque County Communications Center consists of a staff of 12 full-time and five part-time public safety dispatchers, including four lead dispatchers and one Communications Supervisor. 

Computer Aided (CAD) Dispatch

The Center operates a computer aided dispatch system that identifies and recommends for dispatch the nearest appropriate unit to an emergency. All Communications personnel are certified in IOWA (Iowa On-line Warrants and Articles) NCIC (National Crime Information Center), and CPR. In addition all personnel are certified in EMD by the National Academy of Emergency Medical Dispatch and provide pre-arrival instructions to callers in need of medical assistance.

Contact Us

  1. Jessica George-Rethwisch_Contact UsJessica George-Rethwisch  |  email
    Emergency Communications Director 
    9-1-1 Communications Center
    770 Iowa Street, Dubuque IA 52001

    Staff Directory

    Non-Emergency Dispatch: 563-589-4415
    Fax: 563-589-4497
    TDD/TTY: 563-583-1711

    Emergency 9-1-1
    TDD/TTY: 911 

    Monday through Friday, 8 a.m. - 5 p.m.

    Communications Center Hours
    24 hours a day, 7 days a week