Emergency Communications

Overview

The Dubuque County Communications Center is located inside the Dubuque County Law Enforcement Center and serves all of Dubuque County, Iowa. The Dubuque County Communications Center consists of a staff of 12 full-time and five part-time public safety dispatchers, including four lead dispatchers and one Communications Supervisor. 

Computer Aided (CAD) Dispatch

The Center operates a computer aided dispatch system that identifies and recommends for dispatch the nearest appropriate unit to an emergency. All Communications personnel are certified in IOWA (Iowa On-line Warrants and Articles) NCIC (National Crime Information Center), and CPR. In addition all personnel are certified in EMD by the National Academy of Emergency Medical Dispatch and provide pre-arrival instructions to callers in need of medical assistance.