News Flash

Dubuque News

Posted on: April 6, 2020

City Service Changes Due to Coronavirus (COVID-19)

The City of Dubuque has made significant changes to some services and processes in response to the COVID-19 pandemic. Read on for a comprehensive, up-to-date listing.

Utility Bill Payments and Other Face-to-Face Transactions

All face-to-face and in-person payment transactions at the following City locations are suspended until further notice: City Hall, City Hall Annex, Leisure Services Department Office, Housing and Community Development Department, Intermodal Transportation Center, Municipal Services Center, and Multicultural Family Center.

For utility billing payment information and other Utility Billing Department provided services please see information below. For all other City department payment options please contact individual departments directly. For a list of departments contact information please visit the City of Dubuque website: www.cityofdubuque.org or call 563.690.6000.


Utility Billing payment options during this period include:

ACH (Automated Clearing House) and e-check automatic bill payments will continue as regularly scheduled.

Payments may be made online at www.cityofdubuque.org/payment.

Payments can also be made by phone 24/7 by calling 563.589.4144 and then selecting option #1 for phone payments. E-check payments will have no fee. Credit cards will have an applicable transaction fee.

Checks can be mailed to: Utility Billing, City Hall, 50 W. 13th St., Dubuque, IA 52001.

At drop boxes located outside City Hall at the 13th Street entrance (please do not put cash in the drop box). Cash payments will not be accepted.

In addition, the City of Dubuque has temporarily suspended water shut-offs. Late fees on past due utility bills are also temporarily suspended and disconnection notices are not being issued. For more information, contact Utility Billing at 563.589.4144 between 8 a.m. and 5 p.m., Monday through Friday, or visit www.cityofdubuque.org/utilitybilling.

 

Yard Waste Stickers/Annual Decals will not be available to purchase at City Hall until further notice but are still available for purchase at area stores. Annual yard stickers can be purchased online at www.cityofdubuque.org/utilitybilling or by phone at 563.589.4144 and will be sent out by mail.

 

Parking Tickets can be paid online at www.cityofdubuque.org/payment, dropped off at the City Hall drop box at 50 West 13th St. or Intermodal Transportation Center drop box at 950 Elm St., or paid by credit card over the phone at 563.589.4144.


The Jule has suspended fares at this time. Hours of service and routes have been modified. For more information, visit www.juletransit.org or call 563.589.4196.

 

Carnegie-Stout Public Library is open at limited capacity with significant restrictions. The library will continue to offer curbside pickup services. For more information, check the library’s website at www.dubuque.lib.ia.us.


The FY2021 Purchase of Services Grant Program is currently suspended due to the financial impact of the COVID-19 pandemic. Available funding will be reviewed quarterly. For updates, please visit www.cityofdubuque.org/1681/Purchase-of-Service-Grant.


The Leisure Services Department has opened all parks, playgrounds, and bathrooms for use, and recommends the following preventative actions for residents preparing a visit:

  • Increase hygiene practices like handwashing and covering coughs and sneezes
  • Bring your own reusable water bottle
  • Bring table covers for picnic tables
  • Go to the restroom before leaving on your home
  • When places are very busy or people are not social distancing, change your plans or choose an alternative location

Public water fountains in parks will remain closed due to COVID-19 transmission concerns.

City officials have also decided that Dubuque’s public pools, Flora and Sutton, will not open for the 2020 season due to the Coronavirus pandemic. For more information, visit www.cityofdubuque.org/leisureservices.


City services not listed here continue to be offered, although changes to the way they are conducted may be in place to ensure social distancing takes place. All City departments can be contacted electronically, via phone, or by submitting a service request at www.cityofdubuque.org/citizensupport.


Facebook Twitter Email