New Options Offered for City Utility Payments
Rose Hoerner, Utility Billing Supervisor
March 25, 2019 -- For Immediate Release
DUBUQUE, Iowa – The City of Dubuque recently implemented two new improvements for customers to pay their utility bills.
Customers can now make utility bill payments by phone, 24 hours a day, seven days a week. To do so, just call City of Dubuque Utility Billing at 563-589-4144 and select option 1 for phone payments. Payments made directly from a checking account (E-Check) are free. Payments made using credit or debit cards are subject to a convenience fee.
The City has also made improvements to its online utility bill payment system. The City’s former online payment processing system has been replaced and payments must now be made through WaterSmart, a “dashboard” that allows customers to manage and monitor their water usage as well as make City of Dubuque utility bill payments. (Customers trying to make payments through the previous online payment processing system (EGOV) will see a message notifying them of the change.)
Now, to make an online payment, customers must visit https://dubuque.watersmart.com
and login to WaterSmart or enroll, if they have not yet done so. To enroll, customers only need to provide their account number (provided on utility bills) and zip code. For more information on WaterSmart, visit www.cityofdubuque.org/watersmart
The City continues to offer traditional bill payment options including Automatic Clearing House (ACH) payment (payments are automatically deducted from the customer’s financial institution account on the utility bill due date) as well as by mail and at City Hall. For more information, call 563.589.4144 or email email@example.com
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