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2. Equitable Workforce Recruitment and Retention Best Practices
4. Please select your department

   1. Airport
   2. Building Services
   3. Cable TV
   4. City Clerk
   5. City Manager's Office
   6. Economic Development
   7. Emergency Communications

   1. Engineering
   2. Finance
   3. Fire
   4. Five Flags
   5. Health Services
   6. Housing & Community Development

   1. Human Resources
   2. Human Rights
   3. Information Servicces
   4. Legal
   5. Leisure Services
   6. Library

   1. Planning Services
   2. Police
   3. Public Works
   4. Transportation
   5. Water Department
   6. Water and Resource Recovery
6. Please rank the frequency with which your department engages in the following workforce practices.
8. 1. My department analyzes the demographic makeup of the civil service, applicant, and interview pools*

   1. Never/rarely
   2. Sometimes
   3. Most of the time
   4. Always
   5. Unknown
9. 2. My department analyzes the demographic makeup of the department workforce.*

   1. Never/rarely
   2. Sometimes
   3. Most of the time
   4. Always
   5. Unknown
11. 3. All levels of the department workforce (top management, mid-management, supervisors, front-line) are reflective of the community.*

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
12. 4. My department regularly gathers feedback from staff on how we are doing with respect to equity.*

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
14. 5. Labor unions are partners in recruiting a representative applicant pool. *

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
15. 6. Hiring managers in my department understand their role in recruiting, hiring, and promoting a workforce reflective of the community.*

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
17. 7. Management in my department regularly makes equity a part of its management meetings. *

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
18. 8. My department shares best practices for achieving equity at Leadership Team. *

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
20. 9. My department analyzes who is leaving the department within the first three years of employment and why. *

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
21. 10. Mentoring, training, or other programs are in place to help create and retain an inclusive workforce.*

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
23. 11. Training and professional development that supports equity is in place.*

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
24. 12. Training is in place to help employees assess and analyze services for inclusion and inequities.*

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
26. 13. My department's equity values and goals are clear.*

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
27. 14. My department's equity workforce goals are clear.*

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
29. 15. My department's equity goals are clearly communicated. *

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
30. 16. Employees who advocate for equitable policies and practices are recognized and rewarded.*

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
32. 17. Advancing equity in the workplace has community support.*

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
33. 18. My department meets with members of under-represented communities to develop strategies for workplace equity.*

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
35. 19. The community is involved in our hiring process.*

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
37. Comments:
39. Equitable Service Delivery Best Practices
    Please rank the frequency with which your department engages in the following practices regarding department policies, procedures, programs, and services.
41. 1. My department provides services directly to the community.*

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
42. 2. My department provides services to other City departments.*

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
44. 3. My department provides services to other divisions within my department. *

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
45. 4. My department gathers feedback from the residents who participate in our programs. *

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
47. 5. My department gathers feedback from the residents who use our services. *

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
48. 6.My department gathers feedback from other City departments who use our services.*

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
50. 7. My department uses a process to determine whether services and programs are effective across groups and circumstances. *

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
51. 8. My department collects data related to resident use of programs and services.*

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
53. 9. My department collects geographic data related to resident use of programs and services.*

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
54. 10. My department collects demographic and/or geographic data about resident complaints regarding department services. *

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
56. 11. My department collects demographic and/or geographic data about department enforcement actions.*

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
57. 12. My department's equitable service delivery goals are clear. *

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
59. 13. My department's equitable community engagement goals are clear.*

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
60. 14. My department's commission(s) is reflective of the community.*

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
62. 15. My department's commission(s) is engaged in recommending adjustment to programs, practices, services, and policies.*

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
63. 16. My department's regular partners are reflective of the community.*

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
65. 17. My department's regular partners have equity plans.

    1. Never/rarely
    2. Sometimes
    3. Most of the time
    4. Always
    5. Unknown
67. Comments:
69. Equitable Community Engagement
    Type of Engagement: Informing
71. With this type of engagement, the goal is to provide the public with balanced and objective information to assist them in understanding department services, policies, and programs.
73. 1. How is your department doing with informing the public about your department's services, policies, and programs?*

    1. Poor
    2. Fair
    3. Good
    4. Excellent
74. 2. How is your department doing with engaging participants/residents who are reflective of the larger community for this type of community engagement?*

    1. Poor
    2. Fair
    3. Good
    4. Excellent
76. Comments:
78. Type of Engagement: Consulting
    With this type of engagement, the goal is to obtain public feedback on analysis/ alternatives/decisions related to department services, policies, and programs.
80. 1. How is your department doing consulting with the public to obtain feedback about your department's services, policies, and programs?*

    1. Poor
    2. Fair
    3. Good
    4. Excellent
81. 2. How is your department doing with engaging participants/residents who are reflective of the larger community for this type of community engagement?*

    1. Poor
    2. Fair
    3. Good
    4. Excellent
83. Comments:
85. Type of Engagement: Involving
    With this type of engagement, the goal is to work directly with the public throughout the process when developing department services, policies, and programs to ensure that public concerns and aspirations are understood and considered.
87. 1. How is your department doing involving the public when developing departmental services, policies, and programs?

    1. Poor
    2. Fair
    3. Good
    4. Excellent
88. 2. How is your department doing with engaging participants/residents who are reflective of the larger community for this type of community engagement?

    1. Poor
    2. Fair
    3. Good
    4. Excellent
90. Comments:
92. Type of Engagement: Collaborating
    With this type of engagement, the goal is to partner with the public in each aspect of the decision making process, including identifying possible alternatives and solutions, when adjusting department services, policies, and programs.
94. 1. How is your department doing in collaborating with the public when adjusting your department's services, policies, and programs?

    1. Poor
    2. Fair
    3. Good
    4. Excellent
95. 2. How is your department doing with engaging participants/residents who are reflective of the larger community for this type of community engagement?

    1. Poor
    2. Fair
    3. Good
    4. Excellent
97. Comments:
99. Type of Engagement: Empowering
    With this type of engagement, the goal is to partner with the public to co-create services, policies, or programs to resolve community problems with sufficient flexibility for shared ownership and action.
101. 1. How is your department doing with empowering the public to co-create services, policies, or programs to solve community problems?

     1. Poor
     2. Fair
     3. Good
     4. Excellent
102. 2. Howis your department doing with engaging participants/resident who are reflective of the larger community for this type of community engagement?

     1. Poor
     2. Fair
     3. Good
     4. Excellent
104. Comments:
106. Please check the techniques your department is using to engage the public?:

     1. Online resources (website, social media, WebQA, etc.)
     2. Community meetings (focus groups, neighborhood meetings, etc.)
     3. Information booths (events, etc.)
     4. Written materials (brochures, reports, etc.)
108. Additional techniques (Please describe)
110. Please rate the frequency with which your department uses each of the following sources of information from the public to assess your department's services, policies, practices, and programs..
112. Webqa*

     1. Never/rarely
     2. Sometimes
     3. Most of the time
     4. Always
113. Feedback forms

     1. Never/rarely
     2. Sometimes
     3. Most of the time
     4. Always
114. Social media

     1. Never/rarely
     2. Sometimes
     3. Most of the time
     4. Always
115. Phone calls/walk-ins

     1. Never/rarely
     2. Sometimes
     3. Most of the time
     4. Always
117. Commission meetings

     1. Never/rarely
     2. Sometimes
     3. Most of the time
     4. Always
118. Community meetings

     1. Never/rarely
     2. Sometimes
     3. Most of the time
     4. Always
120. List additional methods of engagement used by your department.
122. Equitable Contracted/Purchased Services and Grant Partnerships
     Please rank the frequency with which your department engages in the following practices regarding contracted/purchased services and grant partnerships that are managed by your department.
124. 1. My department provides support to contracted and purchased services partners to help them identify ways to incorporate equitable practices in their efforts.

     1. Never/rarely
     2. Sometimes
     3. Most of the time
     4. Always
     5. Unknown
125. 2. My department provides support to grant recipients to help them identify ways to incorporate equitable practices in their efforts.

     1. Never/rarely
     2. Sometimes
     3. Most of the time
     4. Always
     5. Unknown
129. 3. My department's grant and/or contracted and purchased services partners contribute towards an equitable and robust local economy.

     1. Never/rarely
     2. Sometimes
     3. Most of the time
     4. Always
     5. Unknown
130. 4. My department's grand and/or contracted and purchased services parterns contribute towards equitable livable neighborhoods and housing.

     1. Never/rarely
     2. Sometimes
     3. Most of the time
     4. Always
     5. Unknown
132. 5. My department's grant and/or contracted and purchased services partners contribute towards an equitable sustainable environment.

     1. Never/rarely
     2. Sometimes
     3. Most of the time
     4. Always
     5. Unknown
133. 6. My department's grant and/or contracted and purchased services partners contribute towards an equitable connected community.

     1. Never/rarely
     2. Sometimes
     3. Most of the time
     4. Always
     5. Unknown
135. 7. My department's grant and/or contracted and purchased services partners contribute towards equitable arts, culture, parks, and recreation.

     1. Never/rarely
     2. Sometimes
     3. Most of the time
     4. Always
     5. Unknown
136. 8. My department's grant and/or contracted and purchased services partners contribute toward equity health and safety.

     1. Never/rarely
     2. Sometimes
     3. Most of the time
     4. Always
     5. Unknown
138. 9. My department's grant and/or contracted and purchased services partners contribute towards an equitable financially responsible and high performing government.

     1. Never/rarely
     2. Sometimes
     3. Most of the time
     4. Always
     5. Unknown
140. Comments:
142. Equitable Collective Impact Partnerships
     Please rank the frequency with which your department engages in the following practices regarding collective impact partnerships with the community (i.e., Campaign for Grade Level Reading, Re-Engage Dubuque, Dubuque College Access Network, Opportunity Dubuque, etc.).
144. 1. The Collective Impact Partnerships my department is involved in are disaggregating data by demographics.

     1. Never/rarely
     2. Sometimes
     3. Most of the time
     4. Always
     5. Unknown
145. 2. When my department offers a program that is contributing towards a collective impact partnership, my department disaggregates program data by race.

     1. Never/rarely
     2. Sometimes
     3. Most of the time
     4. Always
     5. Unknown
147. 3. When my department offers a program that is contributing towards a collective impact partnership, my department shares successful strategies for advancing equity with other program partners.

     1. Never/rarely
     2. Sometimes
     3. Most of the time
     4. Always
     5. Unknown
148. 4. The Collective Impact Partnership my department is involved with contribute towards an equitable and robust local economy.

     1. Never/rarely
     2. Sometimes
     3. Most of the time
     4. Always
     5. Unknown
150. 5. The Collective Impact Partnerships my department is involved with contribute towards equitable livable neighborhoods and housing.

     1. Never/rarely
     2. Sometimes
     3. Most of the time
     4. Always
     5. Unknown
151. 6. The Collective Impact Partnerships my department is involved with contribute towards and equitable sustainable environment.

     1. Never/rarely
     2. Sometimes
     3. Most of the time
     4. Always
     5. Unknown
153. 7. The Collective Impact Partnerships my department is involved with contribute towards equitable arts, culture, parks and recreation.

     1. Never/rarely
     2. Sometimes
     3. Most of the time
     4. Always
     5. Unknown
154. 8. The Collective Impact Partnerships my department is involved with contribute towards equitable health and safety.

     1. Never/rarely
     2. Sometimes
     3. Most of the time
     4. Always
     5. Unknown
156. Comments:
160. Overall Assessment
162. Goal: Advancing Equity through workforce recruitment and retention
164. Please identify the person/people in your department responsible for recruitment and hiring:
166. 1. From your perspective, how is your department doing with implementing equitable recruitment practices?

     1. Poor
     2. Fair
     3. Good
     4. Excellent
167. 2. From your perspective, how is your department doing with implementing equitable hiring practices?

     1. Poor
     2. Fair
     3. Good
     4. Excellent
169. 3. From your perspective, how is your department doing with implementing equitable retention practices?

     1. Poor
     2. Fair
     3. Good
     4. Excellent
171. Comments:
173. Goal: Advancing Equity through Equitable Service Delivery and Community Engagement
175. Please identify the person/people in your department responsible for front-line customer service (handling phones, walk-ins, Webqa requests):
177. 1. From your perspective, how is your department doing with implementing equitable service delivery?

     1. Poor
     2. Fair
     3. Good
     4. Excellent
178. 2. From your perspective, how is your department doing with implementing equitable community engagement practices overall?

     1. Poor
     2. Fair
     3. Good
     4. Excellent
180. Goal: Advancing Equity through Contracted/Purchased Services Partners and Grant Recipients
182. Please identify the person/people in your department responsible for contracted/purchased services partners and/or grant recipients:
184. From your perspective, how is your department doing with engaging contracted/purchased serve partners and grant recipients in helping to advance equity and inclusion?

     1. Poor
     2. Fair
     3. Good
     4. Excellent
186. Comments:
188. Advancing Equity through Collective Impact Partnerships in the Community
190. Please identify the person/people in your department responsible for your department's role in collective impact partnerships:
192. From your perspective, how is your department doing with working collectively across institutions to address social inequities that are impacting quality of life across sectors?

     1. Poor
     2. Fair
     3. Good
     4. Excellent
194. Comments:
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