A 12-inch water main break at the City of Dubuque’s Eagle Point Water Plant on Hawthorne Street has caused a disruption in water service to approximately 700 water customers on Dubuque’s North End. A boil water advisory has been issued as a precaution.
JAN. 14 UPDATE
BOIL ADVISORY UPDATE: The first set of samples were negative or absent of bacteria. The boil advisory, however, remains in effect until after a second set of samples also test negative or absent for bacteria. The second set of results will be available tomorrow. As soon as those results are available, an update will be posted on social media, media notified, and the affected customers will be notified via CodeRED. Create, verify, or update your CodeRED profile at www.cityofdubuque.org/codered
JAN. 13 - ORIGINAL ANNOUNCEMENT
A 12-inch water main break at the City of Dubuque’s Eagle Point Water Plant on Hawthorne Street has caused a disruption in water service to approximately 700 water customers on Dubuque’s North End. Crews have isolated the break, are working on the repair, and service is expected to be restored within five hours (by 7:30 p.m.).
As a result of this main break, the City water department has issued a boil water advisory for customers in the affected area. The water department is recommending that customers in this area either boil tap water before drinking it or using it for cooking, or use an alternative source, until the advisory is lifted. The water main repair is currently under way and, after service is restored, bacteria samples will be collected and tested for contamination. Testing takes approximately 48 hours so test results are expected to be known some time on Tuesday.
Please note that this is a boil water advisory, not a boil water order. Boil water orders are only issued when/if contamination is confirmed through test results. This boil advisory is a precaution until test results are received. Customers will be contacted through the CodeRED notification system and an update will be issued when the results are available and the advisory is lifted.
Until the advisory is lifted, the water department has the following recommendations for customers in the affected area only:
- Do not drink tap water without boiling it first.
- Bring water to a boil, let boil for one minute, and let it cool before drinking/using.
- Boiled or bottled water should be used for drinking, making ice, brushing teeth, and food preparation until the advisory is lifted.
- Unboiled tap water may be used for bathing and other non-drinking purposes.
Address List of All Properties in Boil Advisory Area
For more information, please contact the City of Dubuque Water Department at 563-589-4291 or visit www.cityofdubuque.org/water.