Form Center

By signing in or creating an account, some fields will auto-populate with your information.

Planning Services Customer Service Survey

  1. Planning Services Customer Service Survey
  2. The Planning Services Department strives to provide outstanding service to our customers and the citizens of Dubuque.Your comments and suggestions help us continue striving for excellence.
  3. Are you a:*
  4. How would you rate the friendliness of the person(s) who assisted you?
  5. What service(s) did you apply for?*
  6. What best describes the timeliness or response time with which your business was handled?
  7. Were you adequately informed of the necessary steps for your application to be reviewed by staff, board and/or commission?
  8. How do our services compare with other cities you’ve worked with?
  9. Staff Person(s) worked with:
  10. Optional: Feedback for You
  11. If you would like someone from the Planning Services Department to contact you, please indicate your name, a telephone number, and the time when you would like to be called.
  12. Preferred form of contact:
  13. Best day (s) to call:
  14. Best time to call:
  15. Optional: Demographic Information
  16. Completing the following information is optional. It is considered confidential and will not be associated with the customer service survey. This information is used to assist staff in fulfilling City Council goals related to equity and diversity.
  17. Gender
    Choose all that apply:
  18. Age Category
  19. Race and/or Ethnicity
    Choose all that apply:
  20. Person with a Disability
  21. Formal Education Completed
  22. How long has your family lived in the United States?
  23. Household Income
  24. Thank you for taking the time to complete this survey so that we may better assist you in the future.
  25. Leave This Blank:

  26. This field is not part of the form submission.