EMS / Ambulance

Services

We are the community's trusted ambulance service, offering more than just emergency responses with lights and sirens. When you seek excellence in medical transport, it's essential to choose a provider with both experience and expertise. Our team delivers a comprehensive range of medical services, including rapid response and standby support, ensuring the highest standard of care for our community.

The Dubuque Fire Department ambulance service provides the following coverage 24 hours, 7 days a week:

  • Basic and Advanced Life Support
  • Emergency Transfers
  • Non-Emergency Transfers
  • Hospital Discharges
  • Inter-facility transfers
  • Event Standby

Staffing

Dubuque Fire Department ambulances are all staffed with two paramedics each. Members of the Fire Department are dual-trained as EMTs and firefighters, experienced handling any situation. The department maintains six stations throughout the community to provide prompt paramedic response with average arrival within 7–8 minutes. All members participate in continuing education to improve their knowledge and skills as they provide exceptional care to the community.  

Our EMS staff has professional training in:

  • Firefighting
  • Hazardous materials response
  • High-angle rescue
  • Extrication
  • Water and ice rescue

Our staff also provides standby medical assistance at sporting events, celebrations, and festivals.

Calling 911 or Non-Emergency Dispatch

When a person calls in, they are connected to a 911 Emergency Communications Center dispatcher. The dispatcher asks for information regarding the type of emergency, address, phone number, and more specific patient details. The dispatcher categorizes the call based on the potential life threat to the patient, prompting how the Fire Department units will respond in respect to the use of lights and siren.

  • “Code 1” implies a serious, life-threatening emergency and all vehicles respond with lights and siren. 
  • “Code 2” implies a moderate life threat and the nearest two available units respond with lights and siren with any other unit responding promptly with the normal flow of traffic.
  • “Code 3” implies a low-risk to life and only the nearest available unit responds with lights and siren with any other unit responding promptly with the flow of traffic.
  • “Code 4” implies a non-life-threatening injury or illness and is considered a call for service. All units respond without lights or sirens.

In all response situations, typically, lights and sirens are shut off a block or two from the scene.

Billing

The Dubuque Fire Department accepts:

  • Medicare
  • Medicaid
  • All private insurance

You have a choice in ambulance service! We offer some of the best, affordable rates around. Medicare and Medicaid patients that are city of Dubuque residents may save money by using the Dubuque Fire Department ambulance. We may waive co-pays resulting in NO out-of-pocket responsibility to the patient or family. 

The City of Dubuque Fire Department uses Digitech for ambulance billing services. Billing information can be accessed using the Patient Portal or by calling 1-855-952-6248 (Monday - Friday, 8 a.m. - 4 p.m.)

For questions regarding bills issued before Dec. 1, 2021, please call EMS Supervisor Sam Janecke at 563-589-4194.

Contact Us

  1. Ambulance Response

    In an emergency, always call 911
    TDD: 911

    Non-Emergency: 563-582-4980
    Non-Emergency | email