SPIRIT is the City’s cultural DNA. It identifies our values and describes how we go about achieving the City Council’s mission, vision, and priorities.
Service: We respond.
Provide high-quality, culturally competent customer service.
Proactively seek solutions to address resident and colleague needs.
Take prompt action and directly address concerns.
Meet people where they are.
Express a “we can do it” attitude.
People: We care.
Serve with empathy and compassion.
Create environments where employees and residents feel a sense of belonging.
Have a curious mindset focused on problem-solving and not judgement.
Support employee well-being through policies and practices that promote a healthy work/life balance.
Integrity: We are honest.
Develop a transparent and accessible government.
Practice emotional intelligence, noticing how our own emotions can impact our responses and decisions.
Engage in crucial conversations and deliver truth with care to resolve issues, reduce tension, and strive for mutual understanding.
Possess high ethical standards.
Responsibility: We are accountable.
Demonstrate and reward the norms and behaviors we value and expect, while discouraging behaviors contrary to our values.
Hold ourselves and each other accountable.
Clearly communicate expectations in order to foster mutual accountability.
Provide the best value for residents with available resources.
Innovation: We improve.
Create an environment to take strategic risks and try new ideas.
Use data-informed decision-making processes to continuously improve.
Search for creative solutions.
Seek solutions that address disparities affecting our most vulnerable populations.
Learn from mistakes.
Teamwork: We work together.
Co-create with colleagues, partners, and community members to accomplish shared goals.
Engage diverse perspectives to find better solutions.
Respect and support each other in ways that create a culture of inclusion and belonging for all employees.