To provide a water meter reading and backflow-prevention system which will reflect accurate charges to the consumer
To provide dependable meter repair, backflow, and installation services
Duties and Responsibilities
The water system is divided into eight different meter-reading cycles which consist of approximately 23,000 meters. This activity maintains all meters in the system by testing, dismantling, cleaning, repairing, and reassembling meters as required.
Additional services include handling pressure complaints, investigating illegal use of water, installing outside transmitters, and special reading of meters upon request.
Dubuque’s meter system includes Automatic Meter Reading (AMR) technology that eliminates the need to manually read the meter, prevents recording errors, minimizes wear and tear on vehicles, and allows quicker detection of water line leaks. Each of Dubuque's water meters is connected to a radio frequency meter interface unit (MIU), which collects water usage data from the meter and remotely transmits the information to data collectors. The MIU is located on the exterior of the structure containing the meter. The MIU and water meter work as a unit to measure water flow and detect intermittent leaks, continuous leaks, reverse flow situations, and zero usage situations.
This metering system has been in place for all customers in the city of Dubuque since 2011 and is considered a “smart” metering system. In addition to the functions listed above, this metering system features Automatic Meter Reading (AMR) technology that saves time, prevents recording errors, and potentially allows water line leaks to be identified sooner rather than later.
The City of Dubuque will install new water meters for water customers in the Barrington Lakes, Cedar Crest, and Wildwood Estates subdivisions in spring 2018. Customers in those areas will receive notifications by mail when it is time for them to schedule installation appointments. For more information, call 563.589.4304 or contact us via email.