FAQs and Troubleshooting

Question: Can I submit a paper application this year?

No. This year only online submissions will be accepted.
In an effort to simplify and streamline the process, all applications must be submitted online. Luckily, the process is quite simple and convenient. You must create a profile so you can save your work and keep coming back to it until you are ready to submit.

Question: Help! I can't get back to my saved application!

Don't worry. Just follow these simple steps to get back to where you were
  1. Go to the homepage
  2. At the top of the page, click "Site Tools" 
  3. From the drop down menu select "My Account"
  4. Log in using the username/email and password used when saving the application
  5. Select "Forms Center" on the left
  6. Find "Saved Progress" to complete the application.

NOTE: Applications with deadlines will not be able to be retrieved one the deadline has passed

Question: Help! My attachments disappear when I try to save my form!

Our system doesn't save attachments before you are ready to submit. You must include your attachments ONLY when you are ready to submit your application.

Question: Help! I seem to be stuck and I don't know why.
Before you get too frustrated, check to see if you have done the following:

  • Ensure that you have filled in all required fields
  • Check to see that you have reattached your attachments if you are working from a saved form
  • Make sure you are using an updated version of your browser (click here for instructions on how to do that)
  • Try a different browser
  • Check that your attachments are not titled with special characters
  • Make sure you check the "I am not a robot" box so the site knows that your application isn't spam
  • Finally email cburbach@cityofdubuque.org or call 563-589-4110 if you have tried all of the above and still experience difficulties.

Question: When is the deadline?

Because we are using online forms, you will be able to submit the form whenever you are ready and are not restricted to business hours. Compatible for early birds and night owls! Applications submitted after the deadline date however, will not be considered so please check to see what the deadline is on the applicable page and you will have up to 11:59 pm on that date to submit.