Emergency Notifications

The City of Dubuque uses various systems and processes to encourage resident engagement.  Residents are encouraged to sign up for CodeRED, Smart911, and Notify Me.

  • The CodeRED emergency notification system is used to alert residents by phone during emergencies and some other events such as odd/even snow route policy implementation.
  • Smart911 is a service allowing residents to provide 911 dispatchers and emergency personnel information about your residence, family, and even pets, before an emergency occurs.
  • Street detours and construction alerts can be received via email or text message using the Notify Me system. 

The City DOES NOT notify residents of severe weather.  Dubuque County Emergency Management recommends that residents have a weather radio and use it as a trusted source during severe weather.  However, in the event of a disaster, the City will be in contact with local media (TV, radio, and newspaper) to keep residents informed, and will utilize the News Releases category under Notify Me to inform subscribers.  

code red logo


The City of Dubuque uses CodeRED, a free emergency notification service that allows local emergency officials to notify Dubuque County residents and businesses by telephone, cell phone, text message, email, social media, and the CodeRED mobile alert app of emergency situations and time-sensitive news. This is in addition to traditional means of communication used by the City of Dubuque and Dubuque County.

CodeRED will be used to notify residents and stakeholders of important issues, including:

  • Emergency Evacuation Notices
  • Natural Disaster Response
  • Boil Water Advisories
  • Public Health Crisis
  • Emergency Preparedness
  • Missing Children/AMBER Alerts
  • Criminal Activity

CodeRED is also used to notify residents who live on Dubuque’s snow routes when the City’s odd/even snow route policy is implemented.

Registering Your Number with CodeRED

Residents with unlisted phone numbers, anyone who has changed his or her phone number or address within the last year, and anyone who uses a cellular phone as their primary phone number should register their number with the service to ensure their number is in the database. Residents can also add an alternate number, such as a cellular phone, to their record if they wish. Providing an alternate phone number will cause both the primary and alternate phone numbers to be contacted in the event a call goes out for the address specified.

Only authorized local officials have access to the CodeRED system. When you register your phone number to receive CodeRED notifications, your contact information remains private and will only be used for community notifications.

Have an iPhone or Android smartphone? Receive CodeRED alerts directly on your cell phone with the free CodeRED mobile app.


Smart 911

Smart911 is a free, optional service to Dubuque and Dubuque County residents. It allows residents to create a "safety profile" for their household or business that can include information they may want 9-1-1 dispatchers and first responders to have in the event of an emergency

After a safety profile is created, if someone from a participating household calls 9-1-1, their safety profile will immediately display on the call taker’s screen, saving critical time in response to the emergency and providing critical information to responders.

Smart911 is secure and private, and information submitted is only made available to 9-1-1 call takers and responders in the event a participant calls 9-1-1. Smart911 also allows participants to link both home and work addresses to mobile phones.

All information is optional and participating households have the ability to choose what details to provide. Safety profiles can include detailed information on household residents such as photos, medical or behavior conditions, and prescriptions. They can also include emergency contacts, pet information, vehicle details, utility information, and floor plans. These details can be beneficial in situations where a caller cannot fully communicate. The service also gives dispatchers immediate access to information about medical issues, medications, and allergies to help avoid allergic reactions or dangerous medication combinations during emergency treatment. In the case of a missing child, a safety profile can display a recent photo and physical description for immediate distribution to law enforcement.