Utility Billing

Effective Aug. 1, 2021, the City of Dubuque is resuming water service disconnects for past due utility accounts. To avoid disconnection, please pay your account in full or contact Utility Billing at 563.589.4144 for information on payment plans and assistance programs.

The City of Dubuque Utility Department provides the following services: 

  • Water
  • Sewer
  • Stormwater
  • Refuse & Yard Waste Stickers

There is always a utility bill associated with a property unless the property has no impervious (non-absorbent) area and no water service line. Inactive water accounts are subject to a $5 monthly minimum water bill and monthly stormwater charge. Utilities are billed monthly. 


WaterSmart is Dubuque’s free water management tool and online payment portal for water customers. With WaterSmart, you can view and pay bills, track daily water usage, see how your usage ranks compared to similar households, and more. 

Helpful Information for Residents

The City of Dubuque is committed to delivering excellent services and programs that support a high quality of life and contribute to a sustainable city. The links below contain a wealth of helpful information to connect residents to City services and programs and answer many common questions.

Contact Us

  1. Utility Billing |  email
    Phone: 563.589.4144
    Fax: 563.690.6688
    Staff Directory

    City Hall
    50 W. 13th St. Dubuque, IA  52001-4805
    Monday - Thursday: 7 a.m. - 5 p.m.
    Friday: 7 a.m. - 1 p.m.