Forms & Downloads

Automatic Clearing House Payment (ACH)

A payment option for customers to have their utility billing payment withdrawn from their financial institution account on the utility bill due date. To sign up for ACH bill payment, fill out the ACH Authorization Form and submit.

Leak Allowances

A customer may be eligible for a leak allowance adjustment when a leak occurs. In order to be considered for the adjustment the customer must identify the leak, complete the necessary repairs and submit a form to the Utility Billing office along with copies of repair invoices or receipts. The repair must be made and the form submitted within 60 days of discovering the leak. For more information regarding this program click here.

Water Leak Repair Grant

To qualify for reimbursement, the water leak repair grant request application and documentation including all receipts needs to be returned to the Utility Billing office within 60 days of notification of the leak. The amount of reimbursement is 50% of the repair work up to $100 maximum.

Refuse Credit

A customer may be eligible for refuse credit if their property is vacant for a minimum of 2 months. A refuse credit form must be completed and submitted prior to or at the onset of the vacancy. This form must be completed annually.

Authorization to Receive Customer Information

The Authorization for Release of Customer Information grants access beyond account balance to authorized third party concerning City of Dubuque Utility Billing account(s). 
Refuse & Stormwater 50% Reduction of Monthly Fee
The ordinances which establish a monthly refuse collection fee and a monthly stormwater fee allow for a 50% fee reduction for residential premises.  Eligibility is based on household size and income.

2018 Income Guidelines Eligibility Requirements

Household Size
1 2 3 4 5 6 7 8
    Income Limit
$28,500 $32,600 $36,650
$40,700 $44,000
Customers may submit an application for consideration if eligibility requirements are met. Application must be renewed on an annual basis. The credit does not apply to water and sewer fees.

If you have any questions call Kate at (563) 589-4147 or Rose at (563) 589-4143.

Landlord Preference Form

Landlords complete the Landlord Preference form for rental properties stating their preference regarding tenant delinquency notifications..

Mailing Address Change

Your utility bill will be mailed to the service address. To change your utility bill mailing address complete the change of mailing address form.

Utility Billing
50 W. 13th St.
Dubuque, IA 52001-4805
Phone 563.589.4144
Fax: 563.690.6688