Utility Billing

The City of Dubuque Utility Department provides the following services: 

  • Water
  • Sewer
  • Stormwater
  • Refuse & Yard Waste Stickers

There is always a utility bill associated with a property unless the property has no impervious (non-absorbent) area and no water service line. Inactive water accounts are subject to a monthly minimum water bill and monthly stormwater charge. Utilities are billed monthly. 

View Utility Billing Policies and Procedures (PDF) 

Customer Payment Portal

Use the customer payment portal to access features such as online bill pay, e-billing, current and past bills, unusual water usage and other alerts, auto-pay, and more. Customers may choose to create a login to access and utilize all portal features, or make a one-time payment by entering their account number and customer ID, which are located in the top left corner of their utility bill. Having trouble setting up a new online account? Download the online account PDF help document.

Learn more about utility bill payment options.

Discounted City Utilities Program

The City offers income-qualified residential customers a reduction in monthly fees for all four City utilities (water, sanitary sewer, refuse collection, and storm water) of up to 50% of the base rate. Learn more about the discounted utilities program.

Helpful Information for Residents

The City of Dubuque is committed to delivering excellent services and programs that support a high quality of life and contribute to a sustainable city. The following links can help residents connect with many City services and programs.

Contact Us

  1. Utility Billing |  email
    Phone: 563-589-4144
    TTY/TRS: 711 or 800-735-2942 (Relay Iowa)
    Fax: 563-690-6688

    Staff Directory

    City Hall
    50 W. 13th St. Dubuque, IA  52001-4805

    Hours
    Monday - Thursday: 7 a.m. - 5 p.m.
    Friday: 7 a.m. - 1 p.m.